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Terms & Conditions

Inteligentic Solutions, LLC · Last updated: April 2026

1. Introduction

These Terms and Conditions govern all services provided by Inteligentic Solutions, LLC ("Inteligentic," "we," "us," or "our") to our clients ("Client," "you," or "your"). By engaging our services, signing a service agreement, or making a payment, you accept these Terms in their entirety.

2. Services

Inteligentic provides technology consulting, managed IT services (MSP), cloud infrastructure, application development, AI automation, VoIP systems, network administration, and technology reselling. The specific scope of services is defined in each individual service agreement, proposal, or subscription plan.

2.1 Managed Services (MSP)

MSP plans cover remote helpdesk support, 24/7 monitoring, antivirus management, patch management, and the features described in the selected plan tier. On-site support is available for Miami-Dade and Broward counties only. Helpdesk support is subject to fair use — excessive ticket volumes may result in plan review.

2.2 Website-as-a-Service (WaaS)

BizLaunch ProSites plans require a minimum 12-month commitment. Monthly content update hours are non-cumulative and expire at the end of each calendar month. Domain ownership is transferred to the client upon request after contract fulfillment.

2.3 Virtual CTO

The Virtual CTO service is a strategic advisory retainer only. It does not include hands-on technical work, infrastructure implementation, software development, or operational IT support. Implementation services are quoted and billed separately.

2.4 VoIP & 3CX Services

Monthly subscription pricing does not include the 3CX software license, which must be purchased separately. Inteligentic will configure and manage your existing license at no additional charge. DID number provisioning and SIP trunk costs are billed separately.

3. Payment Terms

All recurring services are billed monthly in advance. One-time projects and custom development engagements are subject to payment schedules defined in the individual proposal, typically 50% upfront and 50% upon delivery. Payments are due within 5 business days of invoice date.

Late payments beyond 15 calendar days may result in service suspension. Reinstatement fees may apply. Inteligentic reserves the right to charge interest of 1.5% per month on overdue balances.

4. Cancellation & Refunds

Monthly subscription plans may be cancelled with 30 days written notice. No refunds are issued for the current billing period. WaaS plans require fulfillment of the minimum 12-month commitment; early termination will incur a fee equal to 50% of the remaining contract value.

One-time project deposits are non-refundable once work has commenced. If Inteligentic cancels a project for internal reasons, a prorated refund will be issued for work not yet performed.

5. Intellectual Property

Upon full payment, the Client owns all custom-developed code, designs, and deliverables created specifically for their project. Inteligentic retains rights to general methodologies, frameworks, and reusable components. Third-party software, plugins, and licenses remain subject to their respective vendor terms.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. Inteligentic will not disclose client data, system credentials, or business information to third parties without express written consent, except as required by law.

7. Data & Security

Inteligentic implements industry-standard security practices for all managed environments. Clients are responsible for maintaining secure credentials and promptly notifying Inteligentic of any suspected security incidents. Inteligentic is not liable for breaches resulting from client negligence, third-party actions, or force majeure events.

8. Limitation of Liability

Inteligentic's total liability for any claim arising from services provided shall not exceed the total fees paid by the Client in the 3 months preceding the incident. Inteligentic is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to data loss, business interruption, or lost revenue.

9. Service Level Agreement (SLA)

Response time SLAs apply to MSP plans as published on our pricing page. SLAs are measured during business hours (Mon–Fri 9:00 AM – 6:00 PM ET) unless the plan explicitly includes 24/7 coverage. SLA credits, if applicable, are limited to one month of service fees.

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.

11. Modifications

Inteligentic reserves the right to update these Terms at any time. Clients will be notified of material changes via email. Continued use of services after 30 days of notification constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at:
Inteligentic Solutions, LLC · Miami, FL 33178
Email: [email protected]
Phone: +1 (786) 451-4979

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